This document explains when and why we collect personal information, and how we may use it.

1. Introduction

We are a Sweden-based company dedicated to enhancing the effectiveness of leaders and teams. Drawing from our extensive experience in conducting workshops and training sessions, we have created online services that we utilize ourselves when conducting trainings and workshops with customers.

2. The Information We Collect

Upon signing up, we require your first and last name, along with your email address. Furthermore, as you utilize our services, we collect any data that you input to enhance your experience and provide personalized services.

Additionally, we automatically collect certain information through the use of cookies and similar technologies, such as your IP address, browser type, operating system, and browsing behavior on our site. This data helps us improve our services and understand how they are used. We do not use this information for advertising or third-party tracking purposes.

When you make a purchase, we collect payment information necessary to process your transaction. This information is securely processed by our payment provider, Stripe.

3. How We Collect Information

We collect information when you register and when you use services on the website. The information is stored with our database hosting partner Supabase.

We use cookies and similar tracking technologies to collect information automatically. Our use of cookies includes session management purposes and analyzing how our services are used to improve your experience. We utilize third-party services such as Google Analytics, Google Ads, and ipinfo.io solely to understand how users interact with our website and to enhance its functionality. We do not use these services for advertising or third-party tracking purposes.

4. How We Use Information

We gather data primarily to facilitate the establishment of your account, deliver the services found on our website, and communicate timely updates about new features and other service information. Additionally, this data assists us in disseminating essential information related to our services, specifically curated to enhance your experience.

We use the collected data to personalize your experience and to understand how our services are used. Information collected via third-party services helps us analyze website traffic and user behavior to improve our offerings. We do not use this information for advertising or third-party tracking.

Your information remains strictly confidential and is not shared with any third parties, with the notable exception of our database hosting partner and trusted third-party service providers. We share certain data with:

Google Analytics and Google Ads: For analytics purposes. These services help us understand how users interact with our website and improve user experience. We do not use these services for advertising or share data for third-party tracking.
ipinfo.io: To obtain geolocation information based on your IP address, which helps us personalize content and improve security.
Stripe: For secure payment processing. Stripe collects and processes payment information on our behalf. See Stripe Privacy Policy.

These providers are bound by their own privacy policies and comply with GDPR regulations. We do not engage in selling your information to any third parties.

6. User Rights

Recognizing the rights of our users, we adhere closely to regulations mandated by GDPR. As a user, you reserve the right to access, rectify, or delete your account information whenever necessary. This includes the right to object to, or request restriction upon the processing of your data, and in certain circumstances, to data portability.

You can delete your account at any time by visiting your profile page. Should you require assistance with this, we encourage you to reach out to us for support.

7. How We Protect Your Information

All traffic is encrypted with SSL. Our database is hosted at Supabase on servers located in the European Union.

We take reasonable measures to protect your information from unauthorized access or disclosure. However, please be aware that we cannot guarantee the security of information transmitted over the internet.

8. How Long We Keep Your Information

We retain your data for the duration of your paid subscription. In the case of inactive accounts without an associated subscription, all related data is removed after one year. Prior to any such action, we will send a reminder email to the address linked with the account. You are also empowered to delete your data at any time via your profile page.

9. Third-Party Services

This privacy policy applies solely to our website. We utilize third-party services that may collect information as part of their services. These services are used exclusively to improve user experience and understand how our services are used. We encourage you to review the privacy policies of these third-party providers:

Google Analytics and Google Ads: Google Privacy Policy
ipinfo.io: ipinfo.io Privacy Policy
Supabase: Supabase Privacy Policy
Stripe: Stripe Privacy Policy

10. Changes to Our Privacy Policy

We reserve the right to amend this policy periodically. To stay informed about any changes, we encourage you to review this policy regularly. Continued use of our services after any such changes signifies your acceptance of those revisions.

11. Contact Us

If you have any questions about Ignitic AB’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: semag.spohkrow@ofni

12. How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that Ignitic AB has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: +46 8 6576100
Email: imy@imy.se
Address: Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm, Sweden

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